Payroll setup is incomplete
To use Xero Payroll, you must complete its setup in Xero. If setup is incomplete, UpSheets will ask you to check your payroll settings and retry. If you see an error such as Error loading payroll settings, add the Xero organisation again to refresh the connection before trying general browser troubleshooting.Check your Xero user
If you have changed the Xero user who originally connected UpSheets, this may be the cause. If that user’s permissions or details have changed, add the Xero organisation again to refresh the connection. See Manage Your Connection. Use a Xero user with Payroll and Projects access.If using a Xero demo organisation
The most common cause is a new demo organisation. Payroll setup is complete except for the final step: viewing the overview page. Xero requires this before Payroll works with any external app. To fix it, go to Payroll > Overview in Xero, wait for the page to load, then add the Xero organisation again to refresh the connection.
Navigate to Payroll > Overview in Xero
Payroll Overview page