Find the exact error in Xero
Sometimes Xero is unable to update a payslip but does not tell UpSheets what needs to be corrected. To see the specific error in Xero:- Open the draft pay run in Xero.
- Open the affected employee’s payslip.
- Select Save to see the specific issue that needs to be corrected.
What to check
Review the employee and payslip setup identified by Xero. Common causes include:- A missing Superannuation Guarantee Contribution line for an employee aged 18 years or over. Its calculation rate must be Percentage or Statutory Rate.
- A negative payslip total. Negative payslips can only be processed through an unscheduled pay run.
- An incomplete tax declaration.
- A missing super fund membership when uploading a super line.
- An incomplete pay template or an inactive earnings rate or pay item.
- A calculation type that is not valid for the payslip line being uploaded.