Skip to main content

​
Cancel your subscription

Navigate to the Account screen from the menu, where the Manage Plan and Update Payment Method buttons are displayed. To cancel your subscription, follow the steps below.
1

Open Account

Select Account from the menu.
2

Open Manage Subscription

Click Manage Plan.A modal opens titled Manage Subscription with your plan options.
3

Cancel

Click Cancel Subscription.
You are asked to confirm in a dialog. When you confirm, the subscription is set to end at the close of the current billing period—you keep full access until that date. Your final invoice is issued on the last day of the subscription, when it ends, covering usage and fees up to then.

​
Resume your subscription

If you cancelled but you are still within the current billing period (your subscription is scheduled to end later), you can undo the cancellation and resume until the scheduled end date.
1

Open Account

Select Account from the menu.
2

Resume

Click Resume Subscription.A confirmation explains that your previous subscription and billing cycle will be resumed. Confirm in the dialog to continue.
During the grace period, the Account screen shows Resume Subscription instead of Manage Plan. After the scheduled end date passes, the subscription has ended and you need to subscribe again if you want to continue.

​
After you cancel

You will see a confirmation on the Account screen and receive an email with cancellation details. The final invoice is issued on the day the subscription ends, unless you resume before then.